Shanna Smith Jaggars is the assistant vice provost of research and program assessment for The Ohio State University’s Office of Student Academic Success, where her research focuses on university programs, services, and policies that aim to improve student success. Previously, Jaggars was the assistant director of the Community College Research Center, Teachers College, Columbia University. Jaggars has published extensively on student success topics in journals such as The Journal of Higher Education, Economics of Education Review, Educational Evaluation and Policy Analysis, Journal of Research on Educational Effectiveness, Community College Review, Computers & Education, and American Journal of Distance Education. She has also contributed chapters to Higher Education: Handbook of Theory and Research and the Handbook of Distance Education. Jaggars currently serves as an associate editor for the journal Online Learning. She co-authored the 2015 book Redesigning America's Community Colleges: A Clearer Path to Student Success, which distills a wealth of research evidence into a playbook for college redesign.